Harbor Grill

Solution

Noora was connected to Harbor Grill's custom CRM. Reservations captured on calls were written directly to customer records, with tags for party size and special requests. WhatsApp confirmations provided guests with easy cancellation or modify links.

Technical Implementation

• Webhook integration to push reservation events into the CRM in real-time.
• Custom mapping of Noora slots to CRM fields and reporting dashboards.
• WhatsApp messages sent via provider with delivered/read receipts.

Key Results

• Average booking time reduced from 2m30s to 40s.
• Staff workload for manual entry reduced by 60%.
• Upsell capture improved due to structured request fields in the CRM.