City Hotel Restaurants

Solution

Noora was deployed across 12 locations with shared business rules and an Airtable backend for centralized reporting. Each location wrote reservations to a unified Airtable base; ops used the base for reporting and manual interventions.

Technical Implementation

• Central Airtable base with per-location views and access controls.
• Custom connector exported daily sheets to Google Sheets for finance reconciliation.
• Automated reminders and configurable SLA-based confirmations per location.

Key Results

• Scaled to 12 locations while maintaining 99% confirmation SLA.
• Operations time for reconciling bookings reduced by 70%.
• Consistent guest experience across all locations.