Bistro Verde

Solution

Noora answered incoming calls using natural-sounding voice agents. The bot confirmed availability, captured guest preferences, and created reservations in the client's booking system. SMS and WhatsApp confirmations were sent automatically.

Technical Implementation

• Integrated with the restaurant's booking API to read/write availability.
• Used RAG over their menu and policies to answer guest questions on-call.
• Implemented SMS/WhatsApp confirmations and 24-hour reminders to reduce no-shows.

Key Results

• Confirmed bookings increased by 45% within 90 days.
• No-shows dropped by 32% after implementing reminders.
• Average call handling time decreased from ~2m30s to ~40s.